Journal of Information Resources Management ›› 2025, Vol. 15 ›› Issue (6): 96-111.doi: 10.13365/j.jirm.2025.06.096

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Information Behaviors and Influencing Factors in the Public’s Acquisition of Government-Disclosed Information during Public Emergencies

Zhang Tairui1,4 Li Yuelin2,4 Zhang Jianwei3,4   

  1. 1.School of Management, Xi’an University of Science and Technology, Xi’an, 710054; 
    2.School of Information and Communication, Nankai University, Tianjin, 300350; 
    3. School of Information Management, Zhengzhou University of Aeronautics, Zhengzhou, 450046; 
    4.Research Center for Information Behavior, Nankai University, Tianjin, 300350
  • Online:2025-11-26 Published:2026-01-06
  • About author:Zhang Tairui, Ph.D., lecturer, specializing in information behavior, emergency information resource management, human-AI interaction; Li Yuelin(corresponding author), Ph.D., professor, specializing in information behavior ,interactive information retrieval, health informatics, digital library and information system evaluation, the quality of information disclosure, Email: yuelinli@nankai.edu.cn; Zhang Jianwei, Ph.D., lecturer, specializing in information behavior, human-AI interaction, intelligent recommendation.
  • Supported by:
    This is an outcome of the major project "A Study on Information Disclosure Quality in Nationwide Public Emergencies"(20&ZD142)supported by National Social Science Foundation of China.

Abstract: This study aims to clarify the Public’s Acquisition of Government-Disclosed Information during Public Emergencies, explore the process of public information acquisition and its influencing factors, and corstruct a theoretical framework for information acquisition. The research employed semi-structured in-depth interviews and quqlitative data analysis to reveal the process of public information acquisition, and futher analyzed the characteristics and influcing factors in the process of public information acquisition through questionnaire surveys and logistic regression. The results indicate that three factors motivate the public to acquire information during emergency, such as information tracing, information comparison, and information supplementation, leading to acquisition behaviors migrate from passive information acquisition to active seeking. Additionally, the public’s preferences for information sources, information channels and information forms are influenced by various factors. This study helps the government to understand the process of public information acquisition during emergencies, and lays down a theoretical and practical foundation for improving the quality of information disclosure.

Key words: Public emergency, Government information disclosure, Information acquisition behavior, Information acquisition process, Influencing factors

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