Journal of Information Resources Management ›› 2025, Vol. 15 ›› Issue (4): 99-113.doi: 10.13365/j.jirm.2025.04.099

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How Digital Government Empowers Social Governance: A Quasi-Natural Experimental Study Based on the “National Pilot Project of Information Benefiting the People” Policy

Li Junrong1 Liu Zhiyong1 Fan Ruguo2 Lu Jianfeng2   

  1. 1.School of Public Administration, University of Electronic Science and Technology of China, Chengdu, 611731; 
    2.School of Political Science and Public Administration, Wuhan University, Wuhan, 430072
  • Online:2025-07-26 Published:2025-08-31
  • About author:Li Junrong, Ph.D. candidate, research interests: digital governance and social governance; Liu Zhiyong, M.A., professor, doctoral supervisor, research interests: social governance and emergency management; Fan Ruguo (corresponding author), Ph.D., professor, doctoral supervisor, research interests:social governance,Email: rgfan@whu.edu.cn;Lu Jianfeng, Ph.D. candidate, research interests: social governance and green low-carbon governance.
  • Supported by:
    This is an outcome of the Major Project "Urban and Rural Community Governance in Response to Major Emergent Risks" (20&ZD155) funded by the National Social Science Foundation of China.

Abstract: The construction of digital government is an important lever for promoting the modernization of governance system and governance capacity. The “National Pilot Project of Information Benefiting the People” policy is adopted as an exogenous policy shock for digital government construction, and the empirical analysis of the mechanism of digital government empowering social governance is conducted using methods such as double difference-in-differences (DID) and regression discontinuity (RD). The study found that after the implementation of the “National Pilot Project of Information Benefiting the People” policy, the level of social governance in the pilot areas has been significantly improved. The construction of digital government will promote the participation of social subjects in public affairs decision-making by improving the use of the Internet, improve the efficiency of social governance, reduce the perception of uncertainty, and amplify the social governance effect of “National Pilot Project of Information Benefiting the People”. At the same time, the impact of digital government on social governance will be restricted by factors such as policy lag effect and show significant heterogeneity. In order to continuously and efficiently empower social governance, in the future, China should promote and improve the construction of a digital government by ensuring comprehensive digital governance coverage, strengthening digital empowerment, motivating officials to take proactive actions, and enhancing public participation.

Key words: Digital government, Social governance, National trial of information benefiting the people, Quasi-natural experiment, Internet use

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