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Repairing with Emotion: A Review of Emotional Recovery Strategies in AI Service Failure Contexts
Meng Sujie Ye Jianmei Gao Shijie Ma Ye Wang Weijun
Journal of Information Resources Management . 2026, (
4
): 81 -93 . DOI: 10.13365/j.jirm.2026.04.081
