Journal of Information Resources Management ›› 2025, Vol. 15 ›› Issue (4): 56-71.doi: 10.13365/j.jirm.2025.04.056

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A Comparative Study on User Behavior and Learning Effect Between Conversational Search in AIGC Environment and Traditional Search

Zhao Yiming1,2,3,4 Yu Xinjie1,5 Chen Yijin6,7 Zhang Xin1,5 Yang Yunhe1,5   

  1. 1.School of Information Management, Wuhan University, Wuhan, 430072; 
    2.Suzhou Institute of Wuhan University, Suzhou, 215009; 
    3.School of Big Data Research, Wuhan University, Wuhan, 430072; 
    4.Wuhan Institute of Data Intelligence, Wuhan, 430072; 
    5.National Demonstration Center For Experimental Library and Information Science Education, Wuhan, 430072; 
    6.School of Economics and Management, South China Normal University, Guangzhou, 510006; 
    7.Institute of Artificial Intelligence in Education, South China Normal University, Guangzhou, 510006
  • Online:2025-07-26 Published:2025-08-31
  • About author:Zhao Yiming, Professor, Ph.D., doctoral supervisor, research interests include user information behavior, data analysis and visualization, and information organization and retrieval; Yu Xinjie, master candidate, research interests include user information behavior; Chen Yijin (corresponding author), Professor, Ph.D., master’s supervisor, research interests include internet information organization and user information search behavior, Email: chenyijin@m.scnu.edu.cn; Zhang Xin, master candidate, research interests include user information behavior; Yang Yunhe, master candidate, research interests include user information behavior.
  • Supported by:
    This work is supported by the Major Project of the National Social Science Fund of China titled "Research on the Reconstruction and Application of Information Service System Driven by Human-Centered Artificial Intelligence"(22&ZD325).

Abstract: This study compares the differences between generated AI supported conversational search and traditional web search in user information search behavior and learning outcomes. Combined with the cognitive load theory, this study explores the information acquisition efficiency, learning outcomes and user experience of users using the two systems in various learning search situations, aiming to deeply understand the characteristics of user information search behavior and help improve the information search and learning outcomes. The experimental method was used to collect the index data, the experimental subjects were divided into a conversational search and a traditional web search group, and the user's learning information search behavior was divided into information seek behavior, information selection behavior and information utilization behavior. The learning search outcomes were divided into five dimensions, and a linear regression model was used to compare the differences in information search behavior and learning effect between the two groups of users. Results show that users' use of conversational search system can improve the learning outcome by reducing the cognitive load, and also make part of the user's information search behavior more complex. This study provides theoretical support for revealing the cognitive mechanism behind users' information search behavior and learning outcome differences, broadens the research vision of "search as learning", and provides practical enlightenment for improving the interactive design of the functions of conservational search and traditional web search system and providing learning information service functions.

Key words: Conversational search, Search as learning, Information search behavior, Learning outcome;Comparative analysis

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