Human-chatbot Interaction vs. Human-human Interaction: Effects of Service Agent Perception and Two-sided Arguments in Conversational Commerce
Li Mengxin　Yi Cheng
Journal of Information Resources Management . 2023, (3): 140 -153 .  DOI: 10.13365/j.jirm.2023.03.140

Copyright © Journal of Information Resources Management
Supported by:Beijing Magtech