Abstract:

Learning from the framework of stage-style maturity model, this paper built the User Maturity Model (UMM) on the basis of the analysis on how behaviors of user management in the process of information system implementation to impact on information system's construction. Secondly, this paper conducted a questionnaire survey by the Delphi method for some well-known experts in the information system field, according to the responses of 15 experts, we adjusted UMM model further. Thirdly, based on User Maturity Model, we constructed the evaluation model, designed the evaluation questionnaire about this UMM model, and developed an evaluation software. We selected 3 organizations to evaluate their organizational maturity by this software system. The UMM model and the evaluation model on the basis of the data and feedbacks from the organizations were verified in some extent.

Key words: User maturity model, Information system implementation, User participation, Informatization, Evaluation