Journal of Information Resources Management ›› 2019, Vol. 9 ›› Issue (2): 66-76.doi: 10.13365/j.jirm.2019.02.066

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An Experimental Study on the Effects of Social Media and User’s Anxiety

Liu Luchuan Zhang Bingqian Li Xu   

  1. 1.School of Management Science and Engineering, Shandong University of Finance and Economics, Jinan 250001, China; 2.Business School,Renmin University of China, Beijing 100872, China
  • Received:2018-10-16 Online:2019-04-26 Published:2019-04-26


The development of social media is facing the problem of users’ negative emotions and passive behaviors today, while the traditional theory of continuous use of information systems could not sufficiently explain the problem in question. Based on the overload perspective, this paper constructed the theoretical model of the influencing factors of social media users' anxiety from four dimensions: information redundancy, information authenticity, system usability and system diversity. In this study, we used the anxiety scale of clinical medicine, and designed a user psychology experiment to analyze the relationship between the four social media characteristics and the level of users’ anxiety. The study found that when users using social media, their anxiety was significantly higher when they perceived information redundancy and false information. The impact of system functional factors on social media users’ anxiety is not as significant as information factors. This study laid a significant theoretial foundation for a comprehensive understanding of social media users’negative emotions, providing guidence for the users’psychological counseling and intervention.

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