信息资源管理学报 ›› 2025, Vol. 15 ›› Issue (4): 56-71.doi: 10.13365/j.jirm.2025.04.056

• 专题·对话式搜索中的人智交互模式 • 上一篇    下一篇

AIGC环境下对话式搜索与传统搜索的用户行为及学习效果比较研究

赵一鸣1,2,3,4 余馨婕1,5 陈忆金6,7 张鑫1,5 杨云鹤1,5   

  1. 1.武汉大学信息管理学院,武汉,430072; 
    2.武汉大学苏州研究院,苏州,215009; 
    3.武汉大学大数据研究院,武汉,430072; 
    4.武汉数据智能研究院,武汉,430072; 
    5.武汉大学图书情报国家级实验教学示范中心,武汉,430072; 
    6.华南师范大学经济与管理学院,广州,510006; 
    7.华南师范大学人工智能产业协同创新研究中心,广州,510006
  • 出版日期:2025-07-26 发布日期:2025-08-31
  • 作者简介:赵一鸣,教授,博士,博士生导师,研究方向为用户信息行为、数据分析与可视化、信息组织与检索;余馨婕,硕士研究生,研究方向为用户信息行为;陈忆金(通讯作者),教授,博士,研究生导师,研究方向为网络信息组织、用户信息搜索行为,Email:chenyijin@m.scnu.edu.cn;张鑫,硕士研究生,研究方向为用户信息行为;杨云鹤,硕士研究生,研究方向为用户信息行为。
  • 基金资助:
    本文系国家社科基金重大项目“人本人工智能驱动的信息服务体系重构与应用研究”(22&ZD325)的研究成果之一。

A Comparative Study on User Behavior and Learning Effect Between Conversational Search in AIGC Environment and Traditional Search

Zhao Yiming1,2,3,4 Yu Xinjie1,5 Chen Yijin6,7 Zhang Xin1,5 Yang Yunhe1,5   

  1. 1.School of Information Management, Wuhan University, Wuhan, 430072; 
    2.Suzhou Institute of Wuhan University, Suzhou, 215009; 
    3.School of Big Data Research, Wuhan University, Wuhan, 430072; 
    4.Wuhan Institute of Data Intelligence, Wuhan, 430072; 
    5.National Demonstration Center For Experimental Library and Information Science Education, Wuhan, 430072; 
    6.School of Economics and Management, South China Normal University, Guangzhou, 510006; 
    7.Institute of Artificial Intelligence in Education, South China Normal University, Guangzhou, 510006
  • Online:2025-07-26 Published:2025-08-31
  • About author:Zhao Yiming, Professor, Ph.D., doctoral supervisor, research interests include user information behavior, data analysis and visualization, and information organization and retrieval; Yu Xinjie, master candidate, research interests include user information behavior; Chen Yijin (corresponding author), Professor, Ph.D., master’s supervisor, research interests include internet information organization and user information search behavior, Email: chenyijin@m.scnu.edu.cn; Zhang Xin, master candidate, research interests include user information behavior; Yang Yunhe, master candidate, research interests include user information behavior.
  • Supported by:
    This work is supported by the Major Project of the National Social Science Fund of China titled "Research on the Reconstruction and Application of Information Service System Driven by Human-Centered Artificial Intelligence"(22&ZD325).

摘要: 对比生成式人工智能支持的对话式搜索与传统网络搜索在用户信息搜索行为与学习效果上的差异,并结合认知负荷理论,探究用户在各类学习型搜索情境下使用两类系统的信息获取效率、学习效果与用户体验,以深入理解用户信息搜索行为特征、帮助用户提高信息搜索与学习效果。采用用户实验法收集各项指标数据,将实验对象划分为对话式搜索组与传统网络搜索组,将用户信息搜索行为划分成信息查寻、信息选择以及信息利用三个阶段,将学习效果划分为五个维度,利用线性回归模型比较两组用户在信息搜索行为和学习效果上的差异,揭示认知负荷在其中的影响。研究表明,用户使用对话式搜索系统更能减轻认知负荷,并提升学习效果,同时也会使用户的部分信息搜索行为更加复杂。本研究可为揭示用户信息搜索行为及学习效果差异背后的认知机制提供理论支撑,拓宽了“搜索即学习”的研究视野,为完善对话式搜索与传统网络搜索系统功能的交互式设计和学习类信息服务功能提供实践启示。

关键词: 对话式搜索, 搜索即学习, 信息搜索行为, 学习效果, 比较分析

Abstract: This study compares the differences between generated AI supported conversational search and traditional web search in user information search behavior and learning outcomes. Combined with the cognitive load theory, this study explores the information acquisition efficiency, learning outcomes and user experience of users using the two systems in various learning search situations, aiming to deeply understand the characteristics of user information search behavior and help improve the information search and learning outcomes. The experimental method was used to collect the index data, the experimental subjects were divided into a conversational search and a traditional web search group, and the user's learning information search behavior was divided into information seek behavior, information selection behavior and information utilization behavior. The learning search outcomes were divided into five dimensions, and a linear regression model was used to compare the differences in information search behavior and learning effect between the two groups of users. Results show that users' use of conversational search system can improve the learning outcome by reducing the cognitive load, and also make part of the user's information search behavior more complex. This study provides theoretical support for revealing the cognitive mechanism behind users' information search behavior and learning outcome differences, broadens the research vision of "search as learning", and provides practical enlightenment for improving the interactive design of the functions of conservational search and traditional web search system and providing learning information service functions.

Key words: Conversational search, Search as learning, Information search behavior, Learning outcome;Comparative analysis

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