信息资源管理学报 ›› 2022, Vol. 12 ›› Issue (2): 39-51.doi: 10.13365/j.jirm.2022.02.039

• 学术专栏-信息行为 • 上一篇    下一篇

多粒度信息搜索行为研究综述

陈静 李扬   

  1. 华中师范大学信息管理学院,武汉,430079
  • 出版日期:2022-03-26 发布日期:2022-04-25
  • 作者简介:陈静,教授,博导,研究方向为文本挖掘、知识管理与服务、用户信息行为研究;李扬(通讯作者),硕士生,研究方向为用户信息行为研究,Email:1368694835@qq.com。
  • 基金资助:
    本文系国家自然科学基金面上项目“APP交互环境下移动搜索行为机理研究”(72074094) 的研究成果之一。

Research Review on Multi-granularity Information Search Behavior

Chen Jing Li Yang   

  1. School of Information Management,Central China Normal University,Wuhan 430079
  • Online:2022-03-26 Published:2022-04-25

摘要: 信息搜索行为是用户搜索意图的表征,是搜索过程的具象化体现,其粒度包含微观的搜索动作、中观的搜索方法及宏观的搜索策略,从多粒度角度系统性探析信息搜索行为研究有助于深入理解用户搜索过程及行为机理。本文阐述了多粒度信息搜索行为内涵及相应的类型识别研究,并从理论支持、研究过程两方面对相关文献进行梳理;在此基础上对未来研究趋势进行展望。研究发现,相关文献中理论支持研究集中于搜索过程和行为机理视角,研究过程分实验主题、实验对象、实验任务和研究方法。不同粒度搜索行为的研究范式既有区别也有共性,区别在于搜索动作研究多基于搜索过程理论模型,偏好在真实情境下用传统的问卷、访谈及日志法采集数据并基于开放式编码归纳单个动作类型;搜索方法和策略研究则聚焦于动作集合或方法序列,进一步利用认知理论模型阐释行为产生及变化的内在机理;多在模拟情境下基于传统法引入有声思维法、录屏法丰富数据采集类型,且更多运用统计分析法和机器学习技术分析数据。共性在于实验主题中影响因素研究均表现为用户认知及情境两方面且多探讨单一因素影响;实验对象以高校人员为主;实验任务设计多为复杂度较高的工作和生活任务。未来应契合移动互联网时代特征拓宽研究环境,进一步探索跨屏、跨应用等环境下多粒度信息搜索行为机理研究。

关键词: 信息搜索行为, 搜索动作, 搜索方法, 搜索策略, 多粒度

Abstract: Information search behavior is the representation of the user’s search intention and the concrete embodiment of the search process.Its granularity includes micro search moves,middle search tactics and macro search strategies.Systematic analysis of information search behavior research from the perspective of multi-granularity is helpful to understand the user’s search process and behavior mechanism deeply.This paper expounded the connotation and corresponding types identification research of multi-granularity information search behavior,and reviewed relevant literature from two aspects of theoretical support and research process. On this basis,the future research trend was prospected.The results show that the theoretical support research focuses on the perspective of search process and behavior mechanism,and the research process is divided into experiment subjects,experiment object,experiment task and research method. The research paradigms of different granularity search behaviors have both differences and commonalities.The differences are as follows:research on search moves mostly based on the theoretical model of the search process,and prefer to use traditional questionnaires,interview and log methods to collect data in real situation and induces single query moves types based on open coding, while research on search tactics and strategies focuses on actions sets or tactics sequences,further uses cognitive theoretical models to explain the internal mechanism of behavior generation and change, introduces think-aloud protocol and screen recording method to enrich data collection types based on traditional methods in the simulation situation,and more statistical analysis and machine learning technology are used to analyze the data.The common characteristics are as follows:the research on the influencing factors in the experimental subjects is manifested in two aspects:user cognition and situation, and the influence of a single factor is mostly discussed;the experimental subjects are mainly university personnel;most of the experimental tasks are designed as work and life tasks with high complexity.In the future,we should broaden the research context and further explore the mechanism of multi-granularity information search behavior in cross-screen and cross-application context in order to adapt to mobile internet era.

Key words: Information search behavior, Search move, Search tactic, Search strategy, Multi-granularity

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