信息资源管理学报 ›› 2019, Vol. 9 ›› Issue (3): 90-99.doi: 10.13365/j.jirm.2019.03.090

• 研究论文 • 上一篇    下一篇

用户对网络社群主动式推荐信息的心理抗拒与接受意愿研究

万君 王慧   

  1. 辽宁工程技术大学营销管理学院,葫芦岛,125105
  • 收稿日期:2018-10-26 出版日期:2019-07-26 发布日期:2019-09-08
  • 通讯作者: 王慧,女,硕士研究生,研究方向为网络营销,Email:928989473@qq.com。
  • 作者简介:万君,男,教授,硕士生导师,研究方向为电子商务与网络营销;王慧(通讯作者),女,硕士研究生,研究方向为网络营销,Email:928989473@qq.com。
  • 基金资助:
    国家自然科学基金项目“网络购物的供应链结构、机制设计与产品质量诚信研究”(71201012) ;辽宁省教育厅科学研究一般项目“网络社群嵌入对移动电商消费者信任的作用机理研究”(LJYR021)。

Research of Users' Psychological Resistance and Willingness to Accept Information on the Web Community Initiative

Wan Jun Wang Hui   

  1. School of Marketing Management, Liaoning Technical University, Huludao 125105
  • Received:2018-10-26 Online:2019-07-26 Published:2019-09-08
  • Supported by:

摘要: 分析用户对网络社群主动式推荐信息接受意愿的影响因素和作用机理,为电商企业营销带来启示。建立“影响因素-心理抗拒-接受意愿”的概念模型,从大学生群、社区群、兴趣群等网络社群回收的418、368、388份有效问卷开展实证分析验证。结果表明用户对网络社群主动式推荐信息的接受意愿受到心理抗拒的影响;价格折扣、社群认同、娱乐体验、商家形象和互动体验由强到弱影响用户强迫性感受;信息体验、娱乐体验、商家形象和个人信任倾向由强到弱影响用户操纵意图推断;社群参与动机对心理抗拒并无显著影响。

关键词: 网络社群, 主动式推荐, 心理抗拒, 接受意愿, 社群参与, 电子商务, 微信营销

Abstract: The study aims to analyze the influencing factors and mechanism of users' willingness to accept active recommendation information in the network community, and to bring enlightenment to the marketing of e-commerce enterprises. In line with the purpose, the conceptual model of “influencing factor-psychological resistance-acceptance intention” was established, and then the empirical analysis verification was carried out by collecting 418, 368 and 388 copies of effective questionnaires respectively recovered from college student group, community group and interest group. The results show that the users’ acceptance intention to the active recommendation information of network community is affected by psychological resistance. The significant levels of price discounts,community identity,entertainment experience,business image and interactive experience that affect the user's compulsive feelings range from strong to weak.And the significance levels of information experience,entertainment experience, merchant image and personal trust tendency that affect user's manipulation intention inference range from strong to weak.Community participation motivation has no significant effect on psychological resistance.

Key words: Network community, Active recommendation, Psychological resistance, Acceptance intention, Community participation, Electronic bussiness, Wechat marketing

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