人机交互vs.人人交互：对交互对象的身份认知和双面论证策略在商务对话中的影响
李梦馨 易成
Human-chatbot Interaction vs. Human-human Interaction: Effects of Service
Agent Perception and Two-sided Arguments in Conversational Commerce
Li Mengxin Yi Cheng
信息资源管理学报
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2023, (3): 140
-153
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DOI: 10.13365/j.jirm.2023.03.140
