信息资源管理学报 ›› 2024, Vol. 14 ›› Issue (1): 55-67.doi: 10.13365/j.jirm.2024.01.055

• 研究论文 • 上一篇    下一篇

社交媒体中健康信息可信度的影响因素研究:先验知识的调节作用

王孝盼1,2 张淼3 吴懿3,4 张晓飞5   

  1. 1.浙江工商大学工商管理学院,杭州,310018; 
    2.浙江工商大学企业数智化与商务分析研究中心,杭州,310015;
    3.天津大学管理与经济学部,天津,300072; 
    4.天津大学复杂管理系统实验室,天津,300072; 
    5.南开大学商学院,天津,300072
  • 出版日期:2024-01-26 发布日期:2024-02-27
  • 作者简介:王孝盼,博士,讲师,研究方向为互联网慈善、互联网金融、电子商务和数字营销;张淼,硕士生,研究方向为电子健康;吴懿(通讯作者),博士,副教授,研究方向为社交媒体、电子健康、互联网金融,Email: yiwu@tju.edu.cn;张晓飞,博士,副教授,研究方向为互联网医疗、医疗大数据分析、平台经济、信息管理与信息系统、人机交互。
  • 基金资助:
    本文系国家自然科学基金项目(72172103,72231004,72271131)的研究成果。

Exploring the Antecedents of Health Information Credibility at Social Media Platforms: The Moderating Role of Prior Knowledge

Wang Xiaopan1,2 Zhang Miao3 Wu Yi3,4 Zhang Xiaofei5   

  1. 1.School of Business Administration, Zhejiang Gongshang University, Hangzhou, 310018; 
    2.Enterprise Digital Intelligence and Business Analysis Research Center, Zhejiang Gongshang University, Hangzhou, 310015; 
    3.College of Management and Economics, Tianjin University, Tianjin, 300072; 
    4.Laboratory of Computation and Analytics of Complex Management Systems(CACMS), Tianjin University, Tianjin, 300072;
    5.Nankai Business School, Nankai University, Tianjin, 300072
  • Online:2024-01-26 Published:2024-02-27

摘要: 基于双路径模型,以社交媒体网站干预措施中的事实核查为研究对象,探究了来源评级和内容评级两种事实核查手段对用户感知信息可信度和后续信息参与行为的影响,并考虑个体先验知识在其中的调节作用。 通过一个包含202个被试的线上情境实验发现,两种评级机制均正向影响感知可信度,且感知可信度正向影响用户阅读、点赞、发表支持性评论和转发信息的意愿,但对于发表反驳性评论的意愿影响不显著。先验知识对于内容评级的影响具有负向调节作用,而对来源评级的影响调节作用不显著。本研究结论丰富了社交媒体健康信息可信度的相关文献和理论,同时也为社交媒体信息干预机制的设计提供管理启示。

关键词: 虚假健康信息, 感知可信度, 双路径模型, 来源评级, 内容评级, 先验知识

Abstract: Based on the elaboration likelihood model, the current study takes fact-checking interruption as the research object, and explores the impact of two fact-checking mechanisms, source rating and content rating, on users' perceived information credibility and subsequent information participation behavior. The moderating effect of prior knowledge is also investigated. Through an online scenario-based experiment involving 202 subjects, the present study found that both source and content rating mechanisms positively affect perceived credibility. Subsequently, perceived credibility has a positive impact on reading, liking, posting supportive comments and forwarding information, but has had no significant impact on posting rebutted comments. Prior knowledge has a negative moderating effect on the relationship between content rating and perceived credibility, but has no significant moderating effect on the relationship between source rating and perceived credibility. The present study enriches the literature and theories related to the credibility of health information in social media and offers managerial insights for the development of a social media information intervention mechanism.

Key words: Fake health information, Information credibility, Elaboration likelihood model, Source rating, Content rating, Prior knowledge

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