关键词: 价值共创理论, 信息系统, 信息系统设计, 用户行为, 服务创新

Abstract: To clarify the origin and development of value co-creation theory and its application progress in the field of information systems to provide insights for scholars who need to apply value co-creation theory in the field of information systems, this paper reviews and summarizes the application of value co-creation theory in the field of information systems, and summarizes the current research achievements, existing problems, and future research directions. The application of value co-creation theory in information system research mainly includes five aspects: information system design, information technology service innovation, consumers’ online participation in enterprise value co-creation, online information/knowledge sharing behavior, and online word-of-mouth and consumer purchase intention. In the meantime, there were still some undefined problems in the existing research, including “lack of research on the effect of cultural factors on value co-creation” and “lack of support from behavioral data”. Moreover, the future direction should pay more attention to the effect of cultural differences on value co-creation, consumers’ actual value co-creation behavior, and user value co-creation in different types of social platforms.

Key words: Value co-creation, Information systems, Information system design, User behavior, Service innovation