信息资源管理学报 ›› 2013, Vol. 3 ›› Issue (4): 14-25.

• 专题-电网公共企业用户情报需求与信任研究 • 上一篇    下一篇

大型国有电网企业用户情报需求内容分析

王庆红 王迪   

  • 收稿日期:2013-09-05 出版日期:2013-12-26 发布日期:2013-12-26
  • 作者简介:王庆红,男,高级工程师,博士,研究方向为电网企业情报管理和电力系统自动化等;王迪,女,硕士研究生,研究方向为信息资源与知识产权管理。
  • 基金资助:

    本文系国家社科基金重大项目(09&ZD039)支持研究成果。

Study of the Information Need Contents of the Users in Large State-owned Power Grid Enterprises

Wang Qinghong Wang Di   

  • Received:2013-09-05 Online:2013-12-26 Published:2013-12-26

摘要:

以南方电网企业用户为案例,采用问卷调查与统计分析等方法,研究了大型国有电网企业用户情报内容需求偏好。发现用户最需要的情报内容为“行业动态”、“技术前沿”、“标准与专利”、与“领导动态”。相比企业外部情报,用户更需要企业内部情报;相比行业外部情报,更需要行业内部动态情报;相比政策类情报,用户更倾向于选择技术类情报。此外,不同特性用户的情报需求内容又存在很大的差别。因此,需要在未来开展情报服务时,针对不同特性用户提供不同的情报内容,满足其个性化的情报需求。

关键词: 情报需求, 国有企业, 企业用户

Abstract:

We chose the users of China Southern Power Grid as our samples. By using questionnaire and statistical analysis, we discovered that the most needed information contents of the users in large state-owned power grid enterprises were “industry news”, “techinical frontier”, “standards and patents”,and “leadership news”. Besides, users prefered information related to the enterprise itself, rather than information related to those not; they prefered information related to the power industry, rather than those not related to; they prefered information about technics, rather than those about policies. In addition, users with different characteristics differed a lot in their needs of information contents. Thus, in the future to conduct information services, we need to provide different information contents according to users’ separate characteristics, and meet their individual information needs.

Key words: Information need, State-owned enterprise, Enterprise user

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