信息资源管理学报 ›› 2014, Vol. 4 ›› Issue (4): 78-83.doi: 10.13365/j.jirm.2014.04.078

• 研究论文 • 上一篇    下一篇

图书馆智能服务系统用户持续使用意愿实证研究——以武汉大学图书馆为例

雷秋红   

  • 收稿日期:2014-01-05 出版日期:2014-12-26 发布日期:2014-12-26
  • 作者简介:雷秋红,女,硕士研究生,研究方向为信息管理与知识管理。

An Empirical Study of Users’ Continuous Use Intention Based on the Intelligent Service Systems in Library——Case Study of the Library of Wuhan University

Lei Qiuhong   

  • Received:2014-01-05 Online:2014-12-26 Published:2014-12-26

摘要:

本文以武汉大学图书馆为例,对影响图书馆用户持续使用智能服务系统的意愿因素进行了探究。文章采用问卷调查法并结合结构方程进行实证研究。结果表明,用户对系统的感知有用性、满意度和自我效能直接影响用户的持续使用意愿,而用户感知系统的易用和预期期望间接影响持续使用意愿。

关键词: 智能服务系统, 持续使用, 图书馆服务, 实证研究

Abstract:

From the perspective of information system, this article has studied the factors of users’ continuance intention on the intelligent service systems in library. Taking the library of Wuhan University as an example, this paper uses survey and SEM to test the proposed model and hypotheses. The results show that users’ perceived usefulness, satisfaction and self-efficacy directly affect users’ willingness to continue to use, and the users’ perception easy of use and expectations will indirectly affect the continuous use.

Key words: Intelligent service system,  Continuance,  Library service,  Empirical study

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